Website Privacy Policy Overview

Aligned with the Policy on Protection and Use of Personal Information, Idemitsu MEA manages customers’ personal information on this website as outlined below. If you’ve submitted personal details to the Company, you are considered to have consented to the following privacy policy.

1. Collection, processing, storage and use of Information:
   Idemitsu MEA gathers and stores personal information (name, address, phone number, email, etc.) for purposes such as responding to inquiries, processing orders, fulfilling contractual obligations, resolving issues with products/services, developing customer-centric products, delivering newsletters, and providing campaign-related services such as delivering promotional products.
   
   

2. Our legal basis for processing your personal information
   You consent to our processing of your personal information by using our website, which is done on a limited basis and only to the extent as is necessary for our business purposes.
   
   
   
3. Protection of Personal Information:
   We take appropriate measures through data encryption to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include the implementation of encryption protocols, regular security assessments, access controls, and staff training on data protection best practices and compliance. However, it’s important to acknowledge that no method of transmission over the Internet or electronic storage is entirely secure, and while we aim to maintain the highest standards of data security, we cannot guarantee absolute security. By using this website, you acknowledge and accept the inherent risks associated with the transmission of personal information over the Internet.
   
   
   
4. Data Retention Period
   We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
   
   
   
5. Data Sharing Outside of the UAE
   Your personal information will only be transferred outside of the UAE to and processed in Japan, where there are similar laws protecting personal information.. By providing your information, you consent to this
   
   
   
6. User Rights
   Under the Data Protection Laws of the United Arab Emirates, you have a number of  important rights. In summary, those include rights to:

• Access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address.
• require us to correct any mistakes in your information which we hold.
• object at any time to processing of personal information concerning you for direct marketing.
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you.
• object in certain other situations to our continued processing of your personal information.
• otherwise restrict our processing of your personal information in certain circumstances.
• If you would like to exercise any of those rights, please contact us in accordance with this policy, providing a clear indication of the issue and what you would like to do. We cannot process or acknowledge a complaint if the issue is not clearly outlined to us and sufficient background is provided.

7. Use of Customers’ Personal Information on Other Websites:
   If users access third-party websites through this platform, Idemitsu MEA disclaims responsibility for the privacy policies of those external sites.

8. Cookies and Web Beacons:
   The website employs cookies and web beacons to enhance functionality, measure performance, enable social media functions, and display relevant content. Users can manage cookie preferences through the banner and settingsprovided within our website. Note that certain website functions may be affected if cookies are disabled

9. Access History (Log):
   Idemitsu MEA stores user access history on a server, aiming to improve the website and address technical issues. The stored information, including source IP address, browser type, and originating URL, doesn’t allow specific user identification.We adhere to strict privacy and security measures when handling access history data to ensure that it is used solely for legitimate purposes and does not compromise your privacy rights.

10. Encrypted Communication:
    SSL encrypted communication (Secure Sockets Layer protocol) ensures the confidentiality of information provided by users, such as through inquiry forms.

11. Explicit Consent
    By using the website and providing your personal information, you provide explicit consent to the collection, processing and storage of your information as described in this Privacy Policy.

12. Updates to This Privacy Policy
    We may update this Privacy Policy from time to time to reflect changes in our practices and legal requirements. Any changes will be reflected on this page, and the updated policy will be effective immediately upon posting. We will notify users of any material changes to this Privacy Policy by prominently posting a notice on our website or by sending an email to the email address provided by you. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. How to Contact Us
    We hope that this policy can resolve any query or concern you raise about our use of your information.

For more information regarding our privacy policy or data-related requests please contact us at +97142602961 or through our social media handles